Factory-Reconditioned KitchenAid RRK90WH 300-Watt Ultra Power Stand Mixer, White
by KitchenAid
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Product Summary
Manufacturer: KitchenAidBrand: KitchenAid
Color: White
Product features:
- Reconditioned by the manufacturer to "like new" condition; includes 6-month warranty
- 4-1/2-quart bowl holds dough for two loaves of bread, mashed potatoes for six
- Includes flat beater, wire whip and dough hook
- 10 mixing speeds, from "stir" to "fast whipping"
- Bowl and attachments, except wire whip, are dishwasher-safe
- KitchenAid KPS2CL Pouring Shield for 4-1/2 and 5-Quart Stand Mixers
- KitchenAid KICA0WH Ice Cream Maker Attachment
- KitchenAid K45SBWH Bowl for Pivot Head Stand Mixer
- KitchenAid KGPA Mixer Attachment Pack for Stand Mixers
- KitchenAid K45CR Cloth Cover for 4-1/2-Quart Stand Mixers
Kitchen and Housewares Reviews of Factory-Reconditioned KitchenAid RRK90WH 300-Watt Ultra Power Stand Mixer, White
Customer Review: Even when something goes wrong, its still OK.
Summary: 5 Stars
I purchased this mixer in October of last year. Around Thanksgiving, I decided to give it a test drive. It was AMAZING. Quite frankly, it sped up prep time for many of my dishes by a factor of 3 or 4. There are countless other reviews which are substantively paeans to the KitchenAid stand mixers, go read them if you don't already know about the wonders of this product line.
The reason I'm writing MY review is to cover what happens when that most dreaded event occurs... something goes wrong.
After about a week of use (maybe 30-45 minutes of total "mixing time") I started hearing a very disturbing noise. It was sort of a squeaky grinding. It happened at a regular interval, maybe about every 2/3 seconds (basically at one point in each planetary rotation of the mixing head). I thought at first that perhaps I was scraping the bottom of the bowl, that I had somehow unbalanced something... but the sound occurred even with no attachment.
I promptly called KitchenAid and described the problem. The customer service representative asked me to hold the phone up to the mixer and turn it on. She listened and then informed me that she would be sending me a new mixer. Apparently (forgive my layman's explanation) some screw had come loose and was slowly being ground down by the rest of the motor assembly. As a former motor assembler, she was aware that this sort of problem happens (very infrequently, but hey, you sell thousands and thousands of mixers, and SOME will go bad).
She took my information (the mixer was still under its 90-day warranty) and told me she would be shipping out a replacement mixer (another refurbished one) ASAP. A little over a week later it showed up (this one was white on white instead of metal on white, but that's fine by me) and it works perfectly. I boxed up the old mixer in the new box, attached the supplied UPS label and did NOTHING. Yup, that's right, nothing... because UPS was already on its way to pick it up. All I had to do was open the door a few days later and the UPS guy even came in to carry it to his truck.
KitchenAid was able to diagnose my problem over the phone in minutes (very short hold time, too) and sent me a replacement model immediately, without insisting I send the other one back first, without charging me shipping. The whole experience cost me nothing. Toll free phone call and no shipping, not even a stamp. KitchenAid has, in me, a customer for life.
So, rest assured fellow Amazonians, even though this is a refurbished product it DOES have an AMAZING warranty (albeit 90-days, but hey, if they didn't fix it right during refurbishment, its gonna break within those 90 days). At the price I paid (under 100 dollars thanks to a very nice deal around October) its the best kitchen purchase I've ever made.
More Factory-Reconditioned KitchenAid RRK90WH 300-Watt Ultra Power Stand Mixer, White reviews:
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1 2 3 4 5 6
Description of Factory-Reconditioned KitchenAid RRK90WH 300-Watt Ultra Power Stand Mixer, White
KitchenAid's stand mixer is a substantial piece of equipment: 300 watts of mixing power make child's play of creaming butter, kneading dough, and whipping cream. The kid in you will appreciate how quick and easy it is to mix up a batch of cookie dough; the 4-1/2-quart bowl can hold up to 8 cups of flour, which translates into as many as 192 sweet treats. This model comes with three attachments: a flat beater for making batter, meat loaf, and all textures in between; a wire whip for egg whites, mayonnaise, and more air-infused creations; and a hook for mixing and kneading yeast doughs. All three are solid in construction and easily secured to the beater shaft with a simple twist; untwisting them is a bit trickier because the attachment stems are short and can be hard to grasp, especially if they get the least bit greasy. Also, the bowl locks tight to the base, to provide sturdy mixing. Standing 14 inches high, jutting out a foot, and weighing more than a grown woman's bowling ball, this stand mixer isn't the sort of appliance you'll wipe down and put away. Better to find a square foot of free counter space for easy access; besides, this machine is as pretty as it is rugged--you'll want to show it off. --Betsy DanheimEditor's note: This is a reconditioned small appliance. Reconditioned generally means that the appliance has been returned to the manufacturer, who brings the appliance back to like-new condition. Some appliances may contain cosmetic blemishes. Includes a six-month limited warranty.
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